hp smart not working on Envy Inspire 7900e

[Dale_Kleimola]

My printer is offline.  HP Smart does not download, message corrupt file.  When I try to print, the correct printer appears in printer default, but "prints to 

[Dragon-Fur · Accepted solution]

@Dale_Kleimola 

Welcome to the HP User Community.

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@Dale_Kleimola wrote:

1)  My printer is offline. 

2)  HP Smart does not download, message corrupt file. 

3)  When I try to print, the correct printer appears in printer default, but "prints to 

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These are related - but can be separate issues.

Suggestions...

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1)  The "Offline" condition must be cleared.

Use this guide - Read / Review / Complete...

HP printer is offline or not responding

and

Open - Read

Chapter 2 - Connect your printer - Starting on Page 8

User Guide

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2)  HP Smart is an application - it is available from  Microsoft Store

If you cannot download / install the application,

• If you are running a VPN, switch OFF the VPN
• Check whether your Microsoft Store is having issues.
• More information about the application is included later in this message (Section References / Resources)

Windows 10 – Windows 11

Fix problems with apps from Microsoft Store

AND

Reset the Store App

Open Settings > Apps > Apps & Features

Scroll down, find Microsoft Store

Windows 10 > Right-Click on the app > Advanced options

Windows 11 > Click on 3-vertical dots > Advanced options

Section Reset > Select Reset

“If this app still isn’t working right, reset it.  The app’s data will be deleted.”

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3)  "Prints to" is an unfinished description

This issue is related to whether the printer is online and whether you have printer software installed.

Assuming those issues are cleared,

Next, Check that the printer is selected 

Next, Check that the printer is the "Default" printing device.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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References / Resources

"Technology Tips" Envy Inspire

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check/ Get the App

>>> Open and Read >>> HP printer setup (HP Smart app)

NOTES: 

• Read FAQ -  including - What are the requirements to set up a printer using the HP Smart app?

• Disconnect from Virtual Private Network (VPN) connection before downloading.

• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

• Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.  Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?

• HP Smart requires that you sign into the application using your HP Account credentials.

• When working through a browser to access HP Smart, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different browser – assign that browser as the Default. (Note:  Chrome not working?  Use / Assign a different default browser.)

• Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.

• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples: 
    • What are the requirements to use the HP Smart app?
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
    • Which languages does the HP Smart app support?
  • Older versions of the HP Smart app no longer support the required login feature.
  • Update the application to the latest version to access / use HP Smart

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HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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