hp smart tank 589 driver not found

[kks8197]

I am trying to install new HP Smart tank 589 printer using HP smart app. At the last step it says driver not found and asks me to remove the printer from Device settings and retry. But it's now stuck in the same loop

[Dragon-Fur]

@kks8197 

Welcome to the HP Community --

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@kks8197 wrote:

I am trying to install new HP Smart tank 589 printer using HP smart app.

At the last step it says driver not found and asks me to remove the printer from Device settings and retry.

But it's now stuck in the same loop

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I don't know why it's stuck --

The printer might not be connected to the network -- that would explain why the app cannot find the printer.

Wireless capability:  Yes, built-in Wi-Fi 2.4G, Wi-Fi Direct

Connectivity, standard:  1 Hi-Speed USB 2.0 (device); 1 Wi-Fi 802.11b/g/n; 1 Wi-Fi

The printer does not support 5GHz -- your router must support and be configured for) 2.4GHz.

The printer network connection is likely to be more stable using an assigned (manual) IP address.

HP App (replacement for HP Smart) needs at least a Wi-Fi Direct (limited wireless) or, much better, a full wireless connection.

I've read that the app might find a USB connected printer -- I've never seen it done.

I cannot offer any advice using HP App or HP Smart with a USB connected printer.

The printer and the device where you are running HP App (computer, mobile, phone) must be on the same network.  You cannot, for example, connect your printer to your network and then try to install HP App from your phone while the phone is connected to your Data (mobile) line.

-- The all important User Guide --

 User Guide – HP Smart Tank 520, 540, 580-590 Series

-- About Wi-Fi Direct --

  HP printer setup (Wi-Fi Direct)

-- Troubleshooting --

Restore Wi-Fi setup mode on your HP printer

HP printer is offline or unavailable

-- HP App – Windows Store --

HP - Free download and install on Windows | Microsoft Store

Make very sure any HP application you install is sourced from HP, Inc.

The HP App is available at the store under the single name "HP" -- no extra name bits

There are a lot of "make-believe" applications -- Be wary.

-- Details / Videos –

 HP Support Official Channel – HP Support Video Gallery

-- Watch – HP App – Introduction --

 HP Support Videos – HP App - What happened to HP Smart? | Use the new HP app 

 10 chapters

 Expand the area that describes the application – read the first sentences and click “More”

 Samples

 Print, Scan, Fax, Save – Minute 1:15

 Account Information and Print Dashboard – Minute 1:30

 Get Help – Minute 2:02

 Select “Use AI Search” – Minute 2:08

 EWS (Embedded Web Server) – Minute 2:21 > Printer Settings > View all > Advanced (opens EWS)

 Reminders

• If asked enter the printer’s PIN number – The default PIN might be located on the back or inside the printer (ink access area).

 And

• “Advanced” / EWS can also be opened using your Browser:   Open your Browser > Type / enter the Printer IP address into URL / Address bar

And

  Set up an HP printer over a wireless network with the HP app | HP Support

And

 HP Support Videos – HP App - Scan using the HP App | HP printers | HP Support

And

 HP Support Videos – HP App - Fix unavailable features in the HP app | HP printers | HP Support

 HP Support Videos – HP App - Fix a “Scanning Unavailable” error in the HP app | HP printers | HP Sup...

-- Examples --

EWS > HP Document / How-to (InkJet Printers – Basic Information)

 Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

OR

 HP Laser Printers - Using the Printer Embedded Web Server (EWS)

-------------------------------------------

Classic EWS - InkJet Printers / Select other printers

Open your Browser

Type / enter the Printer IP address into URL / Address bar

      Note → If the browser security will not let you open EWS, try a different browser.

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

Example - HP App - Windows - Menus and Options

===================================

Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 HP Smart Tank 589 All-in-One Printer

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