hp3833 copie vitre sans problème mais à partir du PC (windows10) l'impression se fait en gris

[FL8]

Alors que la copie à partir de la vitre se fait toujours sans problème, l'impression à partir du PC ne se fait plus qu'en nuances de gris et je n'en trouve pas la cause

[MatheusH]

Hey @FL8  !

Hope your doing fine! ?

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Thank you for your understanding.

Regards.

[FL8]

HP3833 no problem copying in color from the glass, but suddenly no way to print in color from the PC, everything is done in gray.

[FL8]

thank to help me

[Jay_G24 · Accepted solution]

Hi @FL8,

I'd like to help!

Follow the below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Be sure to restart your PC and allow the utility to complete the process, then check for any difference. If the issue persists, proceed to the next step.

Install the printer using the TCP/IP port:

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document for know-how. Try printing.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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