hp8139e firmware not working after printer had been printing fine

[tim1945]

hp8139e firmware not working after printer had been printing fine

[Kuroi_Kenshi]

Hi @tim1945,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding printer's firmware!  

We're thrilled to have the opportunity to assist you and provide a solution.

Try these troubleshooting steps:

Power Cycle the Printer

1. Turn off the printer.
2. Unplug it from the power source and wait 2-3 minutes.
3. Plug it back in and turn it on.

Check for Firmware Updates

If the firmware update failed or got interrupted, reinstall it:

• Go to HP’s support site: HP Software & Driver Downloads
• Enter HP 8139e in the search bar.
• Look for Firmware Updates and download the latest version.
• Install it using USB instead of Wi-Fi to avoid interruptions.

 Reset the Printer

• On the printer, go to Settings → Restore Defaults.
• Select Restore Factory Defaults.
• Reconnect the printer and try printing again.

Reinstall HP Smart & Printer Drivers

• Uninstall HP Smart and the printer drivers from your computer.
• Restart the computer.
• Reinstall HP Smart and add the printer again.

 Check Printer Status in Windows

1. Go to Control Panel → Devices & Printers.
2. Find your HP 8139e, right-click, and choose Remove Device.
3. Click Add a Printer and let Windows detect it again.

 Try Printing from Another Device

• If possible, test printing from another computer or phone via HP Smart App.
• This helps determine if the issue is with the printer or the PC.

If none of these steps work, let me know if you need further help! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,