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‎11-26-2023 01:44 AM - last edited on ‎04-07-2026 09:31 AM by Moderator

HP Recommended
Product: HP LaserJet Pro P1102w Printer

When I go to https://www.hpsmart.com/us/en/ucde the Account Dashboard says I have "0 Owned Printers", although I recently added my LaserJet Professional P1102w printer to my HP Smart-Account via the Android app "HP App".

 

Please help.

Category:
2 people had the same question
4 REPLIES 4

‎11-28-2023 10:37 AM

HP Recommended

Hi @PrinterAlterEgo,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer.

 

Kindly refer to the steps on this link and let me know if that resolves the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No

‎11-28-2023 10:44 AM

HP Recommended

@Irwin6 none of this applies to me, I am facing an issue with a website, not an operating system or an app. Please read my post again, thank you!

Was this reply helpful? Yes No

‎11-29-2023 12:35 AM

HP Recommended

@Irwin6 none of this applies to me, I am facing an issue with a website, not an operating system or an app. Please read my post again, thank you!

Was this reply helpful? Yes No

‎11-30-2023 07:44 AM

HP Recommended

Hi @PrinterAlterEgo,

 

I am sorry to hear that the above steps did not help much.

The support here is limited and this issue might require one-on-one interaction to fix it.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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