hyperX update

[GENTLEMA2N]

I want a solution to the problem of the HyperX Cloud 2 headset. I cannot raise the volume. I heard that it needs an update. Can someone send me a download link? I want to update.

[VikramTheGreat]

Hi @GENTLEMA2N,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you have trouble using the HyperX Cloud 2 headset, where you are not able to raise the volume and are looking for a new firmware update, My apologies, I was unable to find one. Please try the steps shared below; this should help with the update.

 
1. Connect the Headset
Plug in your HyperX Cloud II headset via the USB sound card to your computer.

 

2. Open Device Manager

• Press Windows + X on your keyboard.
• Select Device Manager from the menu.

3. Find the Device

• In Device Manager, scroll down and expand the section called “Sound, video and game controllers.”
• Look for a device named something like “HyperX 7.1 Audio” or “USB Audio Device.”

4. Update the Driver

• Right-click the HyperX device listed.
• Click “Update driver.”
• Select “Search automatically for drivers.”

5. Wait for Windows to Search

• Windows will now check online for updated drivers and install them if available.
• If it says "The best drivers are already installed," the current drivers are in place.

6. Restart Your Computer

• After any updates, restart your computer to apply the changes.
   

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[VikramTheGreat]

Hi @GENTLEMA2N,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now, however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support