• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎08-05-2025 09:31 AM

HP Recommended

i cant connct to my printer becuse i forget passward

Reply
3 REPLIES 3

‎08-06-2025 12:58 PM

HP Recommended

Hi @Mohammed105,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

Reply
Was this reply helpful? Yes No

‎08-08-2025 03:04 AM

HP Recommended

My Device

HP LaserJet Pro MFP M28w Printer

Product
W2G55A
Serial
VNC6S179
Reply
Was this reply helpful? Yes No

‎08-10-2025 02:26 PM

HP Recommended

Hi @Mohammed105,

 

Thank you for the response.

 

Try these steps:

Restore Network Settings: Most HP printers have a network setup or restore function in the menu.

  • Menu Navigation:
    • Access the printer menu.
    • Navigate to the network settings.
    • Look for an option like 'Restore Network Settings' or 'Restore Defaults'.

Physical Reset: For printers with a control panel, you can:

  • Turn off the printer.
  • Unplug the power cord.
  • Wait a minute and then plug it back in.

Printer Software: You might need to reinstall the driver and follow the setup process to connect the printer to the network again using the default settings.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.