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‎04-11-2020 11:47 AM - edited ‎04-11-2020 11:48 AM

HP Recommended
Product: HP OfficeJet Pro 6968 All-in-One Printer HP 6968
Operating System: Microsoft Windows 10 (64-bit)

my hp assistant is telling me I have a update for my printer, but when I go to install it , its telling me I need to sign in to the device to install? im not aware that you can sign into the printer

1 REPLY 1

‎04-15-2020 03:16 PM

HP Recommended

@stump1 Welcome to HP Community!

 

I understand that you are unable to install the update for your printer.

 

Do not worry. I will try to fix the issue.

 

Please let us know what is printer update you are getting prompt.

 

Please provide the screenshot of the HP support assistance.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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