i'm trying to install my printer on a new laptop.

[stephen1012]

i've tried to set up my printer using printer set up and get error message "don't support this device" or invalid serial number.

[stephen1012]

tried several times in different ways to install printer on new laptop.

[Kuroi_Kenshi]

Hi @stephen1012,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding setup issues for the HP ENVY 5540 All-in-One Printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Compatibility:

• Firstly, ensure that your printer model HP ENVY 5540 is compatible with Windows 11. You can verify this on the HP website's printer compatibility page.

Correct Serial Number Entry:

• Double-check that you are entering the correct serial number for your printer. Ensure there are no spaces and that you are using the right characters (e.g., avoid confusing 0 with O).

Download Latest Software and Drivers:

• Make sure you have downloaded the latest printer drivers and setup software directly from the HP Support page for HP ENVY 5540.
• Use the software specific to Windows 11, if available.

Use HP Smart App:

• Download the HP Smart App from the Windows Store. This application often simplifies the setup process and may bypass the issues you’re facing with the traditional setup.
• Follow the instructions within the HP Smart App to set up your printer.

Use HP Printer Assistant:

• Open HP Printer Assistant software which might already be installed or can be downloaded from the HP website.
• Attempt setting up your printer using this software.

Update Firmware:

• Make sure the printer firmware is up to date. This can be done through HP Printer Assistant or through the printer's embedded web server.

Perform Hard Reset on the Printer:

• Turn off your printer.
• Disconnect the power cord from the printer.
• Wait for at least 60 seconds.
• Reconnect the power cord and turn the printer back on.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,