i need an updated printer driver for my new windows 11 surface laptop

[MABToronto]

where can I get an updated HP Laser Jet Pro MFP M28W printer driver; the HP download .excu file from March 2022 fails.

[zoey7886]

@MABToronto, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP LaserJet Pro MFP M28W Printer Driver for Windows 11! 

We're thrilled to have the opportunity to assist you and provide a solution.  

To obtain an updated printer driver for your HP LaserJet Pro MFP M28W that is compatible with Windows 11, follow these steps:

HP Support Website:

• Visit the HP Customer Support - Software and Driver Downloads page.
• Enter "HP LaserJet Pro MFP M28W" in the search bar and follow the prompts to identify your product.
• Select your operating system (Windows 11) to view available drivers and software.
• Download the latest version of the printer driver.

Using HP Support Assistant:

• If you have the HP Support Assistant installed, you can use it to auto-detect and install driver updates.
• Open HP Support Assistant and check for updates. It will search and notify you of the latest updates available for your printer.

Windows Update:

• Ensure your Windows 11 is fully updated, as sometimes compatible drivers are available through Windows Update.
• In Windows, search for "Check for updates" and install any pending updates.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[MABToronto]

Zoey, I followed the help support steps/prompts before your message, and mirrored the same steps as per your reply, and when I download an .exe file with the excitement of the driver being installed, I get a advice that the download failed. I've attempted this several times, each time rebooting.

https://ftp.hp.com/pub/softlib/software13/printers/LJ/M28/Full_Webpack-46.5.2645-LJM28-M31_UWL_Full_...

Anyways, given the time involved vs the cost of a printer, I will have to buy a new printer. Don't understand why windows 11 on a new surface laptop can not facilitate access to a HP printer driver which is relatively new. Oh well.

[MABToronto]

For ease of explaining, see the error message

[zoey7886]

Hi @MABToronto, 

I am sorry that it didn't help, let's try out a few more steps!

Check User Privileges:

• Make sure you have administrative privileges on your computer. Services like Plug-N-Play require administrative access, so confirm your account permissions.

Verify File Integrity:

• Ensure the file is downloaded completely and wasn't interrupted. Often, drivers can fail if there is a corrupted file. Try downloading from the Official HP Support site.

Run as Administrator:

• Right-click on the .exe file and choose "Run as Administrator." This may help bypass permission-related issues.

Check System Services:

• Make sure that other essential services are running on your system. You can type services.msc in the Run dialog to open the Services management console and check the status of the Plug-N-Play service.

Let me know how this goes!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,