impossible to install MFP 477dw

[Nabil582]

Hello ,

I have an issue regarding the installation of a mfp 477 dw, when i try installing the printer using the full package drivers + software it recognise the printer which is connected via ethernet but it get stuck at installation of a network device page.

The PC is running windows 10.

Thanks for your help in advance

[Andr-1611]

Hello @Nabil582 ,
Welcome to the HP Support Community!

The HP software must be completely uninstalled and removed of the system.

First download only this complete package: "HP PageWide Pro 477dw Multifunction Printer series PCL6 Full Software Solution ",

1) File name: Full_Webpack-38.9.2003_1-PW477_DW_Full_Webpack.exe (114.9 MB)

Second download only this complete package: Readiris Pro 

2) File name: Readiris14ProHPWin.zip (381.8 MB), and "Expand all" and read the install instructions.

Then proceed as follows:

Check the system for

• TuneUp`s
• Optimization Tools
• Cleanup Tools

disable them, better uninstall them. Next...

1. Disconnect printer/scanner from computer- Disable WLAN, WiFi and/or remove the USB or LAN cable.- Do not switch off the printer >> unplug the power cord from the socket!
2. right-click Start, search for "control panel" and open "Programs and Features"
   uninstall all HP printer software > via "Programs and Features"
3. right-click Start, search for "control panel" and open "Devices and Printers"
   In the "Devices and Printers" window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
4. Restart the PC
5. Close all programs
6. Change File-Explorer-Settings:View > Options > "Change folder and search options" > Tab "View"
   • enable > Show hidden files, folders and drives
   • uncheck > Hide protected operating system files (Recommended)
   OK
7. search for "HP [printer name]" and delete all this folders
8. Empty the TEMP folders
   A) C:\Users\[Your user account]\AppData\Local\Temp\
   B) C:\Windows\Temp\
system files cannot be deleted!
9. Reconnect the printer to the power supply and switch it on (if this does not happen automatically)
10. Please note: WLAN has to be deactivated!
11. Restart the PC
12. Close all programs
13. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the EXE 1), see above.
    Via USB, means wait until the installation asks to connect the printer/scanner.
14. The installation was completed successfully, now you must ...
15. Restart the PC again
16. Now the installation printer is complete.
17. Now open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the setup.exe 2), see above.
18. Restart the PC again
19. and now OCR installation is complete

Via USB, means wait until the installation asks to connect the printer/scanner.

Document error messages accurately, even better is to take a screenshot of it and upload here.

Important information:

Change back the File Explorer settings -
• enable > Don`t show hidden files, folders or drives
• click button > Hide protected operating system files (Recommended)
OK

Hope this helps! Keep me posted.
Andr-1611

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