incomplete printing from web page PRINT button.

[Ockham1]

HP LaserJet 1020. Prints are incomplete from webpage PRINT button: blank at bottom or right. Prints ok otherwise. Problem does not occur for other printer. Problem does occur using other web browsers. Have downloaded new printer driver: no help. This happens only when I reduce "SCALE" setting for printer to below 100%.

[Betty0610]

@Ockham1

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Ockham1]

Hi Betty. Thanks very much for your detailed reply. I haven't tried your suggestions, because, miraculously, the problem seems to have cured itself! I tried the procedure last night, and things worked completely normally. I'm reluctant to fiddle with anything, which I fear might bring the problem back. But I'll keep your note available, in case.  --Ockham

[Betty0610]

I'm glad to hear and you're most welcome.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Do get back to us in the future for further assistance.

Have a nice day and stay safe!:)