• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎09-22-2025 03:01 PM

HP Recommended

I buy the ink advantage 2375 and it not recognized by my mac, I tried the hp smart thing and it did nothing, I tried the easy start and nothing, so what can I do?

Reply
3 REPLIES 3

‎09-22-2025 08:11 PM

HP Recommended

Hi @muffinjl 

Please try to install with the next steps:

 

(1) Connect a USB cable between Deskjet printer and Mac computer:

  • ferRX_0-1756718420647.png

(2) Then install the next driver:

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
Reply
Was this reply helpful? Yes No

‎09-26-2025 12:49 PM

HP Recommended

Thank you, now it is detected, but it does not print at all, only flash the light but is not sending nothing

Reply
1 person found this reply helpful
Was this reply helpful? Yes No

‎09-26-2025 07:51 PM

HP Recommended

Hi @muffinjl 

You can reset printer system in MacOS following steps from the next video:

 

https://www.youtube.com/watch?v=vO0D1iSh6I8

 

https://www.youtube.com/watch?v=94piNxffeT4

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.