ink light is blinking even after i changed the cartridge

[Amanda1520]

My printer will not print. I assume it is because one of the ink cartridges is not working. I have tried resetting the printer and my laptop. I have also cleaned the cartridge off lie it says under a post on here. I have reinserted the cartridge. I have done almost everything and it still will not print. I even put the old cartridge back in but then it will say it is printing but it will not actually be printing. Please help. 

[KrazyToad]

@Amanda1520

Welcome to HP Community

I have gone through your Post and would like to help

Please try these steps

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer and clean the electrical contacts with a lint free cloth
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
- If you receive a prompt to print a calibration page, do so.
 

Also ensure the printer has the latest Firmware. Link: https://support.hp.com/in-en/document/c02919168

Keep me posted

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Amanda1520]

I did everything you said and the tri color light is still blinking. I haven’t tried to print anything yet though. Also it did not start printing a calibration page or anything.

[KrazyToad]

@Amanda1520

Since the issue persists I suggest you contact HP Support for Service Options

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support
 

Thank you