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- HP Community
- Printers
- Printer Setup, Software & Drivers
- ink still showing low after i put new cartridge in

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03-23-2025 11:48 AM
@kerr95, Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
That sounds frustrating! Let's try to troubleshoot this together. Here are a few steps you can follow to resolve the issue:
Check Cartridge Compatibility: Ensure that the new cartridge is compatible with your specific HP printer model.
Reinstall the Cartridge: Sometimes, the cartridge might not be seated properly. Remove the cartridge and reinstall it, making sure it clicks into place.
Clean the Contacts: Ink cartridges and printers have electrical contacts that can get dirty. Use a lint-free cloth to gently clean the contacts on both the cartridge and the printer.
Reset the Printer: Turn off your printer, unplug it from the power source, wait for about a minute, and then plug it back in and turn it on.
Update Printer Firmware: Check if there are any firmware updates available for your printer model on the HP website. Updating the firmware can sometimes resolve such issues.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Max3Aj
HP Support