install an HP ENVY Photo 7855 Printer

[wartee]

I am trying to install an HP ENVY Photo 7855 Printer utilizing the wireless setup on a Windows 10 PC. I have connected the printer it recognizes scan function and I can print from my phone. But it will not let me print from my PC. So far, I have entered search quires on the web and I have uninstalled and reinstalled the printer as recommended on the HP and other sites. I have used HP Smart and HP easy start. When I click on the properties or print a test page in Devices and Printers an error message informs me that there is not a driver installed on my Computer. I am asking for guidance to resolve this issue. Any help will be appreciated.

[Dragon-Fur]

@wartee 

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What the printer can do...

Product Specifications for the HP ENVY Photo 7855 All-in-One Printer (K7R96A)

Your new printer supports both 2.4GHz and 5GHz - but not at the same time.

It likely won't work in a "mesh" network - if you don't know what that means, you don't have this kind of network.

If you are having connection issues of any kind,

Log into the router

If the router supports both bands,

Make sure the router is broadcasting on both bands.

and

Assign a unique SSID network name to each bandwidth

The Wireless password can be the same for both bands / SSID networks

Connect your printer to the specific SSID network you intend to use with the printer

Restart everything, including the router, computer(s), and printer

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Not sure what you have uninstalled / installed...

If you have not done so, download-save-install the Full Feature Software / Full Driver for the printer

Full Driver / Full Feature Software does not require a sign-in to use the software.

  HP Easy Start Printer Setup Software

• Download-and-Save the printer software (Full Feature Software / HP Smart / Easy Start)
• Right-Click on the downloaded package and "Run as Administrator" to start the installation
• Reminder:  If using Easy Start, select the Full Driver

Easy Start...

  About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver).

Any...

If using USB:  Connect the cable when instructed to do so (near the last part of the driver installation)

After the software is installed, Restart the computer and log in.

Full driver provides print and scan functions (even if HP Smart proves to be stubborn).

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If you decide to run the Print and Scan Doctor,

use this version...

Offline Doctor V5.0.7

  http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

• Download and Save the doctor to your computer
• Open File Explorer > Navigate to the folder in which you saved the file (likely Downloads)
• Execute the doctor – Answer any prompts /  let the process complete
• Restart the computer, log in, and wait for the final steps in the Doctor to finish.
• Check for any difference.

Original Notes – Contributed by ShlomiL

Paraphrased

Connection Issues

• Print and Scan Doctor Version 5.0.7 creates a secondary queue for printing with TCP/IP port.

After the Offline Doctor completes…

Verify / Adjust the “Default” printing device (Default Printer)

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

OR

Open Control Panel > icon view > Devices and Printers > Right-Click on printer > Set printer as Default

NOTES – Selecting Default Printer 

1. Do not select the printer marked as “Scan Only / DO NOT DELETE”
2. Do not select the printer marked as “Fax”

Example Default Printer:  Set “Default” Printer = HP OfficeJet Pro 9020 series PCL-3 (Net)

Reference:  HP Printers - Printer is Offline (Windows) > Step 2: Manually set the default printer

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Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Photo 7855 All-in-One Printer 

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