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‎09-23-2020 02:57 AM

HP Recommended
Product: Example: Pavilion
Operating System: Microsoft Windows 10 (64-bit)

hi support community

I have a problem to install ALserJet Pro Mfp M125a  Full Feature Software and Drivers. I can download the software and move forward the installation based on the instruction windows. But I cannot finish the second process of activation. I attach a screen shot of the error message. I spen1.jpeg2.jpeg

Category:
1 REPLY 1

‎09-26-2020 02:54 AM

HP Recommended

@Mayar2020

 

Welcome to the HP Support Community.

 

I would suggest you try the Windows built-in drivers. Follow the steps below:

 

•    Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

 

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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