installatieproblemen printer

[Paul1827]

sinds kort kan ik niet meer printen vanaf de pc. Wel met m'n macbook.

Dus geprobeerd de software opnieuw erop te zetten wat echter niet lukt. Voor het herkennen van de printer duurt erg lang.

bij 99% stopt de installatie, omdat het te lang duurt. Heb van alles uitgezet aan defender en  avg.

Maar het probleem blijft. 

Helaas is HP in Amsterdam niet te bereiken.

Wie weet een oplossing. Thxs

Er is wel door windows op 11 oktober drie updates gedaan. Misschien zit die in de weg. Kon echter maar twee updates verwijderen

[Cheron-Z]

@Paul1827

 Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community.
 

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Thank you for your understanding

[Paul1827]

recently I can no longer print from the PC. With my macbook though.

So I tried to put the software back on, but that didn't work. It takes a long time to recognize the printer.

the installation stops at 99% because it takes too long. I plotted everything on defender and avg.

But the problem remains.

Unfortunately HP cannot be reached in Amsterdam.

Who knows a solution. Thxs

Windows did do three updates on October 11th. Maybe it's in the way. However, I could only remove two updates

[sandytechy20]

@Paul1827

Welcome to HP support community.

Provide the printer model number or the product number?

Meanwhile:

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
6. Turn on the printer.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Paul1827]

Sorry, but it did not gave the solution.

[sandytechy20]

@Paul1827

This might be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.