• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended

My printer only functions as a fax 

1 REPLY 1
HP Recommended

@Nativitas, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

To ensure your HP Smart Tank 7602 printer functions beyond just fax capabilities, it's important to set up the printer correctly, including installing the necessary drivers and configurations for printing, scanning, and faxing. Here’s a guide to help you:

Installation Steps for HP Smart Tank 7602

Check Connections: Ensure that your printer is properly connected to your computer via USB or Wi-Fi, depending on your preferred setup.

Install the Necessary Drivers:

  • Visit the HP Support website to download drivers for your HP Smart Tank 7602 printer.
  • Search for your printer model and select the drivers compatible with your operating system.
  • Install the drivers by following the prompts provided in the software installation package.

Setup for Printing and Scanning:

  • Ensure the printer driver includes printing and scanning functionalities.
  • During installation, follow instructions to enable printing and scanning options on your printer’s control panel.

Configure Printer Settings:

  • Access the printer settings through your computer or directly from the printer’s control panel.
  • Verify that you have enabled options for both printing and scanning in addition to faxing.

Use HP Smart App:

  • Download the HP Smart for an enhanced setup experience. The app will help with wireless setup if applicable.
  • The app can assist in managing your printer's functions, such as printing, scanning, and checking ink levels.

Print Test Document:

  • Load some paper into the input tray and attempt to print a test page to confirm functionality outside of fax.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.