installation take long time then fails

[sa_h]

Hello hp Community,
I have two HP LaserJet Pro M402n and two PCs facing same issue, both PCs are Windows 11.

I have installed the printer on one of them before 1 one year without any problem,

But Now, the printer not printing, and can't cancel the queue list normally, I force cancel them by manually but still not printing and make waiting queue list.

here is the problem now:

I removed the printer, then start trying install it again,

after run the driver program it start normally until reach 99%

then this message appear (an install operation took too long to execute)

I tried lots of solutions:

- uninstall any existing HP M402 or LaserJet software

- stop and restart the printer spooler

- manually deleting the previous queue list from the temporary file has them

- run the driver from the printer CD.
non of them worked.

I would be grateful if you have a suggestion for solving this problem.

[Fabio_L32]

Hi @sa_h 

Please, try the procedures below:

HP printer setup (Windows built-in driver) | HP® Support

Windows 11 compatible HP printers | HP® Support

Best regards

[ferRX]

Hi @sa_h 

You may need to remove printer drivers, restart your computer and then install again driver.

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=y_mxEgCW2PQ

* Click Accepted as Solution when question is answered.

ferRX.

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