installing driver and scanner function

[VictorQuint]

I am only twice a year in my apartment in Spain. That is why I come back now about the communication TEJ1602. I was happy when I saw a firmware update of July 2020, which was well installed. Nevertheless, I now meet my two problems.

The printer cannot be installed with the driver program (released in 2015). I can only use the driver which Windows offers. It does not matter if I am using the driver software or when I first use HP Print and Scan Doctor, which leads to the same driver program.

Formerly, I could use the scan function with HP Smart. But now, if I choose for Scan, a message appears that scanning is not possible at the moment.

The actual situation is that I have a limited access to the print function and no possibility to the scan function.

[KrazyToad]

@VictorQuint

Welcome to HP Community

I have gone through your Post and would like to help

Please uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software12/COL48442/al-117577-4/DJ2540_188.exe and follow the onscreen instructions

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.