• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎04-17-2017 05:26 PM

HP Recommended
Product: Photosmart Premium
Operating System: Mac OS X 10.11 El Capitan

I am trying to re-install the HP software for this printer on my MacBook Pro, OS X El Capitan, 10.11.6. I've completed steps 1, 2, & 3. Step 4 reads, "Click the Use or Print Using menu, then select the name of your printer".  Where is/how do I get to the Use or Print Using menu?  I've looked for answers to this query only to find one answer that simply copied the instructions for Step 4, never explaining where to find the Use or Print Using menu.

I'll be most grateful for help with my problem.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-18-2017 07:55 AM

HP Recommended

Thank you for using HP Forum,

 

In order to resolve the issue, please open the attached word document and follow the instructions and that shoild fix the issue.

 

Thanks

Say "Thanks" by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

View solution in original post

Adding printer in Mac.docx
Was this reply helpful? Yes No
2 REPLIES 2

‎04-18-2017 07:55 AM

HP Recommended

Thank you for using HP Forum,

 

In order to resolve the issue, please open the attached word document and follow the instructions and that shoild fix the issue.

 

Thanks

Say "Thanks" by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)
Adding printer in Mac.docx
Was this reply helpful? Yes No

‎04-18-2017 03:57 PM

HP Recommended

thank you!  The printer is up & running. I appreciate your help very much.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.