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‎04-17-2017 05:26 PM

HP Recommended
Product: Photosmart Premium
Operating System: Mac OS X 10.11 El Capitan

I am trying to re-install the HP software for this printer on my MacBook Pro, OS X El Capitan, 10.11.6. I've completed steps 1, 2, & 3. Step 4 reads, "Click the Use or Print Using menu, then select the name of your printer".  Where is/how do I get to the Use or Print Using menu?  I've looked for answers to this query only to find one answer that simply copied the instructions for Step 4, never explaining where to find the Use or Print Using menu.

I'll be most grateful for help with my problem.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-18-2017 07:55 AM

HP Recommended

Thank you for using HP Forum,

 

In order to resolve the issue, please open the attached word document and follow the instructions and that shoild fix the issue.

 

Thanks

Say "Thanks" by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

View solution in original post

Adding printer in Mac.docx
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2 REPLIES 2

‎04-18-2017 07:55 AM

HP Recommended

Thank you for using HP Forum,

 

In order to resolve the issue, please open the attached word document and follow the instructions and that shoild fix the issue.

 

Thanks

Say "Thanks" by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)
Adding printer in Mac.docx
Was this reply helpful? Yes No

‎04-18-2017 03:57 PM

HP Recommended

thank you!  The printer is up & running. I appreciate your help very much.

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