• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎09-25-2016 03:10 PM

HP Recommended
Product: HP Envy 5546

Hi

 

Im trying to sign up for instant ink (which i need to do to get to install the drivers) and it thinks I live in the USA so I cant put in a valid shipping address for the cartridges.  There is no obvious way to disuade it that I live in America....any ideas?

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-26-2016 12:46 PM

HP Recommended
Hi thanks...I sorted in the end by going back to my hp connected account and changing the origin there. For some reason it had defaulted to the USA. Thanks for your help!

View solution in original post

Tags (1)
Was this reply helpful? Yes No
3 REPLIES 3

‎09-26-2016 03:07 AM

HP Recommended

Hi,

 

What browser are you using? Try enroling using the Google chrome browser to see if that helps.

 

If you haven't already, when enoling using the link below, click the country flag in the top right to change in which you want to enrol. The link below shoudl default to the US.

 

https://instantink.hpconnected.com/us/en/r

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"
Tags (1)
Was this reply helpful? Yes No

‎09-26-2016 12:46 PM

HP Recommended
Hi thanks...I sorted in the end by going back to my hp connected account and changing the origin there. For some reason it had defaulted to the USA. Thanks for your help!
Tags (1)
Was this reply helpful? Yes No

‎09-27-2016 02:56 AM

HP Recommended

Glad I could help :generic:

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.