issue with print heads

[Theoldbard]

After setting up my new printer, I continue to see the icons for the print heads flashing in the window. Does this mean the print heads are defective? 

[zoey7886]

@Theoldbard, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your printhead issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Flashing print head icons on your HP Smart Tank 7001 All-in-One printer do not necessarily mean the print heads are defective. Here are a few troubleshooting steps to resolve the issue:

Check Print Head Installation

• Make sure the print heads are properly installed in their designated slots.
• Open the printer lid, remove and reseat both the black and tri-color print heads securely.

Remove Any Protective Tape

• If you just set up the printer, ensure that you have removed any orange protective tape from the print heads.

Check Ink Levels

• Low or empty ink tanks can sometimes cause errors. Make sure all ink tanks have enough ink.

Restart the Printer

• Turn off the printer, unplug it from power, wait for about 60 seconds, and then restart it.

Perform a Print Head Alignment

• On the printer control panel, navigate to Settings > Printer Maintenance > Align Print Heads.
• Follow the on-screen instructions.

Update Firmware

• Check if there are any firmware updates available for your printer through the HP Smart app.

Reset the Printer

• If the issue persists, try a printer reset:
  1. Turn on the printer.
  2. Unplug the power cord while it's still on.
  3. Wait 60 seconds, then plug it back in and turn it on.  

I hope this helps!

Take care, and have an amazing day!  

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Regards,