issues trying to get an HP Chromebook laptop to speak to HP deskjet printer

[slbsmith103]

I have an HP Chromebook laptop and trying to connect to my HP Deskjet all in one printer 4100e. Cannot get printer to work. Even though laptop has my printer listed when I request a print the laptop tells me the printer is not configured. I am losing my marbles. cant afford to buy new. laptop is 3 yrs old. printer is a little older, may  4 yrs old. any links and or assistance you can provide would be sincerely appreciated. Thanks Sue

[VikramTheGreat]

Hi @slbsmith103,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I completely understand how overwhelming this feels when technology doesn’t cooperate; it can make you want to pull your hair out. Let’s take a deep breath and fix this together. Your HP DeskJet 4100e and Chromebook can absolutely work in harmony without buying anything new. Here’s the step-by-step solution:

Why This Happens

Chromebooks don’t use traditional printer drivers like Windows or Mac. Instead, they rely on network printing or the HP App. If the printer shows up but says “not configured,” it means the setup isn’t complete.

Step 1: Prepare Your Printer

1. Restore Wi-Fi Setup Mode
   On your printer, press and hold the Wireless button and Cancel button together for 3 seconds until the power light blinks. This puts the printer in setup mode.

Step 2: Connect Printer to Wi-Fi

• Make sure your printer and Chromebook are on the same Wi-Fi network.
• If your printer has no touchscreen, use the HP App on a phone or tablet to connect it to Wi-Fi: 
  • Download HP App from: HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site
  • Follow the prompts to add your printer and connect it to your home network.

Step 3: Add Printer to Chromebook

1. On your Chromebook: 
   • Click the time in the bottom-right corner.
   • Go to Settings → Advanced → Printing → Printers.
   • Under “Available printers,” select your HP printer and click Add.
   • If it doesn’t appear, click Add manually and enter the printer’s IP address (found on the printer’s info page by pressing the Information button).

Full guide: HP printer setup (Chromebook) | HP® Support.

Step 4: Print Using Chrome

• Open your document → Press Ctrl + P → Under “Destination,” select your HP printer → Print.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat