kernel-mode print driver can not be installed Windows 10

[bap3]

Could not print.  Uninstalled and reinstalled printer.  Tried several times. Getting following error:

Windows can't install the HP Envy 5660 series kernel-mode print driver. To obtain a driver that is compatible with the version of Windows you are running, contact the manufacturer.

I made no changes.  Looks like this may have been caused by automatic, windows 10 update process.  

[ShlomiL · Accepted solution]

Hi,
Please follow the steps below to resolve such an error:

**Be aware that if you have other printers installed on your PC, those will need to be reinstalled too once completing these steps.

1. Uninstall the HP Software from your PC.
2. Backup your registry prior making any registry changes:
     https://support.hp.com/in-en/document/c03485724
3. Update your registry using the Reg file below (that will change some printer related policies for your PC):
     https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1
4. Right click the Start menu and select Run.
     Type Services.msc and press OK.
     Locate and stop the Print Spooler service
5. Browse to c:\Windows\System32\spool\drivers.
     Rename W32X86 to W32x86.old
     Rename x64 to x64.old
     Note: if any of these folders fail to rename reboot your PC and then Continue following the steps starting from Step 4...
6. Restart your computer.
7. Reinstall the HP Software and check for any difference

Please let me know the results,
Shlomi

[bap3]

I decided to try your solution first without the registry change.  That worked great.  I think the key was renaming the driver files in step 5.

thanks for your help.

[Castles]

I had this issue trying to install my Epson BX525WD driver on Windows 10 1909; I did the following:

Right click the Start menu and select Run.
4. Type Services.msc and press OK.
     Locate and stop the Print Spooler service
5. Browse to c:\Windows\System32\spool\drivers.
     Rename W32X86 to W32x86.old
     Rename x64 to x64.old

6. Start the spooler service

I then successfully installed my driver!!! Happy lady!  THANK YOU SO MUCH!