keyboard not working

[40444]

laptop keyboard not working 

[Kuroi_Kenshi]

Hi @40444,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding keyboard issues on the HP 15.6-inch Laptop PC 15-fc0000 Series!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Restart Your Laptop: Sometimes, a simple restart can fix temporary glitches. Shut down your laptop, wait a minute, and then turn it back on.

Check for Physical Damage: Inspect the keyboard for any visible signs of damage or debris under the keys that could be affecting functionality.

Update Keyboard Driver:

• Go to Device Manager by right-clicking the Start button.
• Expand the Keyboards section, right-click on your keyboard, and select Update driver.
• Choose the option to search automatically for updated driver software.

Run Windows Troubleshooter:

• Open Settings from the Start menu.
• Go to Update & Security > Troubleshoot.
• Select Keyboard and click on Run the troubleshooter.

Check for Windows Updates: Ensure your Windows 11 is up to date. Go to Settings > Update & Security > Check for updates to install any pending updates.

Test in Safe Mode: Boot your laptop into Safe Mode to check if the issue persists. This helps determine if a third-party software might be causing the problem.

External Keyboard Test: Try connecting a USB keyboard to see if it works. This can help determine if the issue is limited to your laptop’s keyboard.

Reset BIOS Settings: Sometimes, restoring BIOS settings to default can resolve keyboard issues.

• Restart your laptop and press F10 as it boots to enter BIOS.
• Choose the option to reset to default settings and save before exiting.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,