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‎09-25-2026 12:01 PM

HP Recommended

Laptop is not recognized by the printer.

I have started the a new set up,but the problem still stands

Reply
1 REPLY 1

‎09-27-2026 03:36 AM

HP Recommended

Hi @JYLEGOUX 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

I understand that you have already started a new printer setup, but the laptop is still not being recognized by the printer. Thank you for sharing that information. We would like to understand the situation a little better before suggesting any troubleshooting steps.

 

Could you please provide the following details?

  • What is the exact HP printer model?
  • What is the laptop model?
  • Which operating system is installed on the laptop (Windows 11, Windows 10, macOS, etc.)?
  • Is the printer connected via Wi-Fi, USB cable, or Ethernet?
  • During setup, does the printer appear in the HP App, or is it not detected at all?
  • Are there any error messages displayed on the laptop, printer screen, or within the HP App?
  • Has this printer worked with the laptop before, or is this the first-time setup?
  • Can other devices, such as a phone or another computer, detect or print to the printer?

With these details, we can get a clearer picture of the connection behavior and guide you more effectively.

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Hawks_Eye

 

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

I'm an HP Employee.


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