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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
inovekter89
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laserjet pro 127fn fail installing at 99% again and again win 10 64bit

HP Recommended
hp lasr jet pro mfp m127fn
Microsoft Windows 10 (64-bit)

i m using win 10 64 bit for 3 to 4 years. its genuine upgraded from win 7 to win 10. i have been using hp laserjet mfp pro m127fn printer on same laptop for 3 years but after i reinstall and updated  window i have been facing an  issue installing printer. it gives error at 99%. i have tried all methods and tricks found online.  i have hp 4530s probook .i reinstalled window 2 3 times to install the driver. but it did not work.

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Betty0610
HP Support Agent
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@inovekter89

 

Welcome to the HP Support Community.

 

Let's try to do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

 

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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inovekter89
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I tried all above mentioned steps. no hp printer is listed before nor in deices and printers and nor in print server properties. also there is no hp printer file or folder in program data.but i tried to install same error showing at 99%.

I have another Lenovo laptop with win10 genuine. i was using this hp laserjet pro mfp 127fn printer on this Lenovo laptop. Today  i uninstall the printer and tried reinstalling. but it also stuck on 99% giving issue fatal error. I think HP should change driver installation method. there should be only software file. and we dont have to connect laptop.

 

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Betty0610
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I would suggest you try the Windows built-in drivers. Follow the steps below:

 

•    Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

 

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

 

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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