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‎03-25-2020 12:39 PM

HP Recommended

@Opera4steph

 

This looks like a hardware issue.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎05-04-2020 11:23 AM

HP Recommended

I also need an answer. Not happy with HP. You have rendered my printers useless.

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‎05-21-2020 03:25 PM

HP Recommended

I have the same problem.  15 unused new (old) cartridges that the printer will not accept.

 

Please advise how to fix. Thank you.

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‎05-31-2020 10:18 PM

HP Recommended

I am having the same problem and it is very frustrating.  Cartridges worked before and now they don't.  HP, please help!

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‎06-03-2020 02:00 AM

HP Recommended

Hi @joneking, @cbfoley423

Welcome to the HP Support Community. I'd be happy to assist you.

 

Are you using HP ink cartridges?

What is the exact error message?

For now, kindly perform the steps mentioned in this document to resolve ink cartridge related issues.

 

If you are using non-HP ink cartridges, refer to this document. 

 

Hope this helps! Keep me posted. 

 

KUMAR0307
I am an HP Employee

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‎06-04-2020 07:23 PM

HP Recommended

In my experience, no one answers these things. 

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‎06-05-2020 04:44 AM

HP Recommended

Except I find no firmware update beyond the March 2020 update that caused the problem in the first place.

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‎06-05-2020 06:17 AM

HP Recommended

I found a solution but also noticed that HP edited out previous posts with solutions.  Google HP Firmware Downgrade.

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