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‎03-03-2021 01:39 PM

HP Recommended
Product: HP Envy Photo 6234

My printer is an HP Envy Photo 6234.  For some reason it stopped printing and when I went to print a document it just said printer offline.  After trying everything that everyone suggested I uninstalled then tried to reinstall it.  However, it now has completely disappeared and wants to reinstall a printer called Direct 4D HP Envy Photo 6200, I cant find my printer anywhere.  Can anyone help please

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-08-2021 04:58 PM

HP Recommended

@Lescross

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎03-08-2021 09:40 AM

HP Recommended

@Lescross

 

Welcome to the HP support community.

 

Which operating system is installed on the computer to which this printer is connected?

Sandytechy20
I am an HP Employee

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‎03-08-2021 10:28 AM

HP Recommended

All fixed now thank you 

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‎03-08-2021 04:58 PM

HP Recommended

@Lescross

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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