lost ability to print both sides

[Adrian9199]

My officejet 7612 has lost the ability to print both sides.  On the printer settings it does not give an option to print both sides.  It only gives 2 options 1 sided original to 1 sided copy and 1 sided original to 2 sided copy.  On the computer print settings it only gives me the options to print one side or to manually print both sides - can anybody help please?

[sandytechy20 · Accepted solution]

@Adrian9199

Welcome to the HP support community.

I understand that you are unable to print both sides, and I am glad to assist you.

This seems to be a driver issue, Uninstall the printer driver from the root level, and install it to fix the issue.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using the full feature driver

Click here to download

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Adrian9199]

many thanks for your help - it has worked and I can now use the duplex printing!!

[sandytechy20]

@Adrian9199

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.