lost setup cartridges for HP ENVY Photo 7858

[Yaz_20]

I have an HP ENVY Photo 7858 that was gifted to me. It is new but doesn't have the SetUp cartridges. I just bout new ink and tried using the printer but i get a message that i need to use the SetUp Cartridges. Can someone help me bypass this error code/message?

[asmita6658 · Accepted solution]

Hi @Yaz_20

Welcome to the HP Support Community. 

I have sent you a private message with the steps to bypass the setup ink message which is specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Dymondgirl]

I purchased an Hp Envy 7858 printer at Sam's Club Febr.2019. Sat around the house for a long time. My computer skills are not strong. Decided to unbox it. Got busy couldn't get it set up. Parts sat around. Printer cartridges were picked up and not with the printer. (I have twins, single Mom...noone knows!) So I bought two additional XL hp ink cartridges. Yeah...I can get a printer set up. No...NO......I can not! It says I need the original printer cartridges............!!! I now have cartridges I opened, peeled off not returnable and I have NO IDEA where the cartridges are!!! So now vested about $300 I need some serious help with getting this set up or bypassed! Can someone please help me bypass this use setup cartridges that came with your printer. I will find them one day when I'm much older and can laugh about this!

[Kumar0307]

Hi @Dymondgirl

Welcome to the HP Support Community. I'd be happy to assist you.

We need to perform a reset on the printer to bypass the use of setup ink cartridges. I have sent you a private message with the instructions. Kindly check the same.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!