• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎12-31-2022 06:26 PM

HP Recommended
Product: HP LaserJet Pro M1212nf Multifunction Printer

Installing this printer on a fresh windows 10 home system.  Have had the install hang up for hours at " new device is now connected"  while installing with a USB cable.

 

Have tried unplugging the USB, restarting the printer, restarting the pc.  Also have tried installing by downloading drivers from HPO, by using windows update- plug and play, and also by original DVD disk.

 

I have also replaced the USB cable.  So now stumped.  anyone have any ideas now?

 

 

1 REPLY 1

‎01-04-2023 12:25 PM

HP Recommended

Hi @Cappuccino13

 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

 

I see that you are facing freezing issues with your HP LaserJet Pro M1212nf Multifunction Printer.

 

Please download and install the firmware update on the windows computer connected to the printer from this link: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-laserjet-pro-m1212nf-multifunction-pri... 

 

You may also refer to this document to know how to update the firmware: https://support.hp.com/in-en/document/c02919168 

Let me know if this helps.

Take care and have a good day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.