m255dw only prints draft and normal

[JDHunter1]

m255dw only prints draft and normal

[Irwin6]

Hi @JDHunter1,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I understand you're experiencing an issue with your printer that is malfunctioning.

To understand the issue and help you, please share the details listed below:

- Elaborate on the issue to assist you further.

- Error messages or Blinking lights (if any) on the unit.

- May I know which application are you using to print?

- When was the last time your printer was working fine?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[JDHunter1]

 Elaborate on the issue to assist you further. HP M255DW only prints draft and normal

- Error messages or Blinking lights (if any) on the unit. No error messages

- May I know which application are you using to print? Various, but mainly Acrobat Reader, InDesign, MS Word, Excel

- When was the last time your printer was working fine?  Never

- Were there any changes made to your printer recently? No, just updated drivers.

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Usoing iMac 2020 27" MacOS 13.6.1

[Irwin6]

Hi @JDHunter1,

Thank you for sharing the above information.

Install the printer software by clicking on the link and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support