• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎07-14-2026 03:21 PM

HP Recommended

I have an old m277dw that will not wake up from sleep mode. After the timeout (whatever is set in the energy settings) it goes to sleep and to get it to do anything we have to turn if off and back on - which is really annoying.

 

It's currently running firmware 20220414, which I believe is the latest

 

I've tried multiple sleep settings within the Energy Settings menu with no luck

I've tried connecting via wi-fi, ethernet cable and USB cable - all result in the same problem

I've reset the printer to factory settings (including by holding down the lower-right corner during boot up) and every other reset-something setting i could find - I also went into the secondary settings menu and reset some things - nothing has worked

At one point I tried setting a server to ping it repeatedly hoping that would keep it alive, but that didn't work either.

 

I was unable to locate firmware to downgrade it. I've read other posts with this problem that mention certain firmware versions but those seem to be unavailable.

 

I still have quite a bit of HP toner for this printer, so I really don't want to have to replace it

 

Any help would be greatly appreciated.

Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.