m28w region change

[garfield123]

I need help resetting the region of my printer.

HP Support Facebook help me get to the reset page but a warning emerged saying "This printer has used up the number of times that its region can be changed" - which is not true as I could never change the region.

I have the full driver, HP toner from original market as well as new market, connected via USB.

Please can some one help me?

[Hawks_Eye]

Hi @garfield123 

Welcome to the HP Support Community! We're here to help you get back up and running.

Please follow the steps below and try any one if the method to reset the printer's region:

Method 1: Via Printer Control Panel

On Touchscreen Display Printers:

Go to Home > Settings > Setup.

Select Printer Maintenance.

Select Restore > Printer Supply Region Reset.

Confirm reset.

On 2-line LCD Display Printers:

Press OK to open the Main Menu.

Go to Setup > Printer Maintenance > Restore > Printer Supply Region Reset.

Press OK to confirm.

Warning: You can only reset the region twice. After that, the region will be permanently locked.

 Method 2: Via Embedded Web Server (EWS)

Get the IP address or hostname of the printer.

Open a browser and go to: http://<printer_IP_or_hostname>

If prompted, use the default PIN (found inside cartridge door).

Go to the Settings tab.

In the left pane, choose Security > Printer Supply Region Reset.

Read and confirm by clicking Apply.

A success message will appear.

Source link:  https://support.hp.com/us-en/document/ish_12004808-6230639-16

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye