macIOS and Envy Printer Connectivity

[cornekay000]

Hello, I am trying to connect my printer to my mac and it doesn't want to show up on the list in settings no matter how many times I restart it and when it did show up before it refused to connect. I also can't find my version of mac on the downloads section but I assume that's because I shouldn't need to download anything since they should be compatible? Thanks! 

[cornekay000]

Also I tried to do it from my phone and it says "no air printers found" even though everything is on the same wifi.

[cornekay000]

And then I ran diagnostics and it says "Driver check issue not fixed" which i don't know how to fix on a mac. 

[ferRX]

Hi @cornekay000 

1. Please follow steps from the next video to setup your printer in Mac:

>> https://www.youtube.com/watch?v=optxUcy7ohk

2. Another option to install printer is using:

• HP Easy Start for Mac
• >> https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/HP_Easy_Start.app.zip

3. And the next option is using HP app, that you can download from your app store.

• HP app for iOS >> (Apple App Store)

• HP app for Mac >> (Apple App Store)

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

ferRX.

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