mapping printer

[carrie43]

Recently had windows 10 reloaded on my laptop computer and I'm trying to map my printer. Under settings pritners and scanners my HP Officejet 5200 series is coming up (showing) but when I try to print nothing happens. Have a USB cable hooked to both. Yesterday while I was trying it was telling me to do something to my drivers?

[Echo_Lake]

@carrie43

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Are you getting any error messages while printing?

Download the HP Smart app, and then follow the instructions to set up a USB connection in Windows:

If you already connected the printer USB cable to your computer, disconnect it, and then remove the printer from your computer.

Search for and open Printers & scanners, and then select the name of your printer from the list. Click Remove device, click Yes, and then restart the computer.
 

Make sure an open USB port is available on your computer. Do not connect the printer to a USB hub or docking station as the printer might not receive enough power to operate properly.
 

Go to HP Smart - Microsoft Store and install the HP Smart app.

Open the app, and then follow the guided installation to complete the setup. If the setup does not begin automatically, click the Plus sign to add your printer.

Hope this helps! Keep me posted for further assistance.
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