message on my printer says "problem with my printer or print system. Contact HP"

[sentipal]

I have an HP office jet pro 6968 all in one printer. I recently unplugged it to move it and since I powered it back on I keep getting the message -"There is a problem with the printer or print system. Turn the printer OFF then ON. If you continue to get this message, contact HP." I've tried turning it Off and ON and I'm still getting the message. Please help.

[TEJ1602]

@sentipal, Welcome to HP Support Community!

I see that the printer is in an error state, follow the steps below-

Step 1: Check for obstructions in the carriage path

Clear obstructions from the carriage area inside the printer.

1. With the printer on, disconnect the power cord from the rear of the printer.

2. Open the door to access the carriage inside of the printer.

3. Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

   

4. Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

   

5. Close the carriage access door.

6. Reconnect the power cord to the rear of the printer, and then turn the printer on.

If the error persists, continue to the next step.

Step 2: Reset the printer

Reset the printer to recover from printer failures.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to the wall outlet and the printer. Try printing.

Hope this helps! Keep me posted. 

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