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- HP Community
- Printers
- Printer Setup, Software & Drivers
- messages from hp to install my 6400 series printer. However...

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06-24-2024 01:26 PM
I have an HP Envy Pro 6455 printer. Model: 5SE45A. I have Windows 10 and prefer not to upgrade to Win11. I keep getting pop-up notifications on my laptop from HP that I need to install my printer. The printer is It is 3 years old. However, I have kept it up to date with software and drives and confirmed this prior to posting. I check HP website that confirmed software and drivers are up to date. The printer and scanner have been working perfectly. Can ask if anyone knows why I am getting this notification message and what I need to do? Thank you very much.
06-24-2024 01:36 PM
I suspect the notification is to get you to install the May 29, 2024 firmware update.
Looking at the release notes I do not recommend updating, but it is up to you
Reminder: Dynamic security enabled printer. This Firmware includes dynamic security measures, which are used to block cartridges using a non-HP chip or modified or non-HP electronic circuitry. The printer is intended to work only with new or reused cartridges that have a new or reused HP chip or circuitry. Periodic firmware updates will maintain the effectiveness of the dynamic security measures and block cartridges that previously worked. |
I think the HP support assistant is in charge of providing notifications
Thank you for using HP products and posting to the community.
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07-03-2024 10:33 AM
Your information is very useful and gives me info on what the HP pop-up notification is about which appears to be minor. The notices come about 5 or more times per day. But it is very easy to click the closure "x" to close notification each time it appears Thank you very much for responding.
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