mfp m28a missing driver

[Max361]

I have Windows 7 X64 version 6.1.7601 with no updates since 2014. The drivers were installed on the printer from the disk included, and then version 46.2.2637 from the HP website. The printer appears in the Devices and Printers menu, but it doesn't find it when connected. In the properties of the printer-hardware - a yellow exclamation mark about the absence of a driver. There is speculation that some Windows updates are adding support for new HP printers. Which one? What ideas? What additional information should I provide?

[Betty0610]

@Max361

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Max361]

Good afternoon!

Reinstalled the drivers according to the instructions. The automatic setup of the printer did not complete, the message check the cable was displayed. The printer is printing, the scan is not working. In "devices and printers", it has a yellow exclamation mark on it. In the printer properties-there are no drivers for HPLEDM.

[Max361]

Up

[Max361]

Up

[Max361]

can anyone help?

[Max361]

up

[Betty0610]

@Max361

Welcome to the HP Support Community.

I'd be happy to assist you. Please let us know the issue you're facing.

Thanks! 🙂

[Max361]

@Betty0610

Reinstalled the drivers according to the instructions. The automatic setup of the printer did not complete, the message check the cable was displayed. The printer is printing, the scan is not working. In "devices and printers", it has a yellow exclamation mark on it. In the printer properties-there are no drivers for HPLEDM.

[Betty0610]

Are you able to copy?