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‎03-17-2020 09:20 PM

HP Recommended
Product: HP psc 2210
Operating System: Microsoft Windows 10 (64-bit)

My HP psc 2210 printer would not print after latest windows update. HP directed me to "tech support" which turned out to be micsupport.com. They claimed my PC was hacked and proceeded to "fix" it and continue to protect it with a $1200 support package. At the end, the printer is too old and no Win 10 drivers are available, understandable. I have no other evidence that my PC was hacked. Is micsupport.com legit? I find no network firewall packages on their website. 

2 REPLIES 2

‎03-18-2020 09:06 AM - edited ‎03-18-2020 09:06 AM

HP Recommended

Hi @TJLee1

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!

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‎03-18-2020 11:40 AM

HP Recommended

It appears that I was on a scam website. HP has no record of my chat session. The correct HP support website is support.hp.com. The site I was on was hpprintersupportpro.com. My bad! Be very careful that you are on a legit website!

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