• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎03-17-2020 09:20 PM

HP Recommended
Product: HP psc 2210
Operating System: Microsoft Windows 10 (64-bit)

My HP psc 2210 printer would not print after latest windows update. HP directed me to "tech support" which turned out to be micsupport.com. They claimed my PC was hacked and proceeded to "fix" it and continue to protect it with a $1200 support package. At the end, the printer is too old and no Win 10 drivers are available, understandable. I have no other evidence that my PC was hacked. Is micsupport.com legit? I find no network firewall packages on their website. 

2 REPLIES 2

‎03-18-2020 09:06 AM - edited ‎03-18-2020 09:06 AM

HP Recommended

Hi @TJLee1

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Was this reply helpful? Yes No

‎03-18-2020 11:40 AM

HP Recommended

It appears that I was on a scam website. HP has no record of my chat session. The correct HP support website is support.hp.com. The site I was on was hpprintersupportpro.com. My bad! Be very careful that you are on a legit website!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.