my HP Laserjet Pro MFP 3302 is on pause and I cannot get it running

[raymal]

Help:

my brandnew HP Laserjet Pro MFP 3302 is on "pause" afetr several succesfull printed pages. Impossible to get it running. I'am on OS Sonoma 14,5...

[A_Gayathri · Accepted solution]

Hi @raymal,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP LaserJet Pro MFP 3302fdw is stuck in "pause" mode on your Mac running macOS Sonoma 14.5. Here's a step-by-step guide to troubleshoot and resolve this issue:

1. Check Printer Queue and Resume Printing

• Open System Settings on your Mac.
• Go to Printers & Scanners.
• Select your HP LaserJet Pro MFP 3302fdw from the list of printers.
• Click on Open Print Queue.
• If the printer is paused, you should see a "Resume" button. Click Resume to continue printing.

2. Reset Printing System

If resuming printing doesn't work, try resetting the printing system:

• Open System Settings > Printers & Scanners.
• Right-click or control-click in the printer list and select Reset printing system.
• This will remove all printers, so you will need to re-add the printer.
• Once reset, click the + button to re-add the HP LaserJet Pro MFP 3302fdw.

3. Check Printer Connection

• Ensure the printer is connected correctly, either via WiFi or USB.
• If you're using WiFi, make sure the printer and the Mac are connected to the same network.

4. Update Printer Firmware and Drivers Update the firmware on an HP printer

• Visit the HP support website and download the latest drivers and firmware for the HP LaserJet Pro MFP 3302fdw compatible with macOS Sonoma 14.5.
• Install any updates to ensure compatibility with your OS.

5. Restart Printer and Mac

• Restart both your Mac and the printer. This can sometimes clear temporary issues.

6. Check for macOS Compatibility Issues

• macOS Sonoma is a new version, and there might be compatibility issues. Check if there are any known issues between your printer and macOS Sonoma.

7. Try Printing from Another App

• If the printer is still paused, try printing from another application to see if the issue is app-specific.

Refer to this document:  HP Color LaserJet Pro MFP 3302fdw User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.