my HP Office Jet 5258 says it is idle. What do I need to do to reactivate it so it will print?

[Seage1630]

My HP Office Jet 5258 says it is idle. What do I need to do to reactivate it so it will print.

[A_Gayathri]

Hi @Seage1630,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP OfficeJet 5258 All-in-One Printer is showing as idle and not printing, you can try the following steps to reactivate it:

Check Printer Connection:

• Ensure that the printer is properly connected to your computer or network. If it's a USB connection, make sure the cable is securely plugged in. For wireless connections, verify that the printer is connected to the correct Wi-Fi network.

Restart Printer and Computer:

• Turn off the printer, wait for a few seconds, and then turn it back on.
• Restart your computer to refresh the connection between the devices.

Set Printer as Default:

• Go to Settings > Devices > Printers & scanners.
• Click on your HP OfficeJet 5258 and select Set as default.

Check Printer Status:

• In Printers & scanners, click on the printer and then click Open queue.
• Ensure there are no pending print jobs that might be causing an issue. If there are, cancel all the jobs and try printing again.

Update or Reinstall Printer Drivers:

• Visit the HP Support website and download the latest drivers for the HP OfficeJet 5258 compatible with Windows 11.
• Install the new drivers, and restart your computer if necessary.

Run the Printer Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot.
• Select Printer, then click Run the troubleshooter and follow the on-screen instructions.

Check Printer Settings:

• Open the HP Smart app or the HP Print and Scan Doctor tool to diagnose and fix any issues with your printer.
• Make sure the printer is not in offline mode. In the Open queue window, go to Printer > Use Printer Offline and ensure it is unchecked.

Update Windows:

• Ensure that your Windows 11 operating system is up to date. Sometimes, updating Windows can resolve compatibility issues with devices.

Refer to this document:  HP OfficeJet 5258 All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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