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- my HP OfficeJet Pro 8020 is offline

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08-19-2024 12:55 PM
If this happens randomly it's probably due to the printer waking up from sleep and getting a different IP address and the computer doesn't know the correct IP address.
Access the printers embedded web page and set sleep to off or never.
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If the printer keeps changing it's IP address then a change to the modem is necessary. The printer needs to be assigned a fixed IP address that is reserved and does not change. This is necessary on flex networks (multiple wifi booster / repeaters)
Assigning a fixed or reserved IP address is done in the modem as part of DHCP configuration.
First get a network report from the printer so you know its IP address or Mac address
Log into the modem and look for the DHCP server. Find the IP or Mac address of the printer and make it a fixed IP address.
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If your PC is near your printer and the printer is far from the router you may want to use WiFi direct to print instead of using the router.
For WiFi direct setup watch video click here.
This is useful if there is no modem or you do not want to give someone access to your modem but you want to let them print something.
OfficeJet Reference Pro 8020
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