my HP6452e has stopped printing

[77777777777777]

my printer has stopped printing

[VikramTheGreat]

Hi @77777777777777,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I know how frustrating it is when your HP ENVY 6452e suddenly stops printing, especially when everything else seems fine. Let’s walk through the right steps together to get your printer back up and running.

Step 1: Check Ink Cartridges

• Make sure both black and color cartridges are properly installed and have ink.
• If you see any blinking lights or error messages, they may indicate cartridge issues.
• Try reseating the cartridges and cleaning the contacts gently with a lint-free cloth.

Step 2: Restart Printer and Computer

• Power off the printer and unplug it for 30 seconds.
• Restart your computer.
• Plug the printer back in and turn it on.

Step 3: Check Connection

• If using Wi-Fi, ensure the printer is connected to the correct network.
• If using a USB, try a different port or cable.
• You can also restore Wi-Fi setup mode: 
  • Press and hold the Wireless and Cancel buttons until the power light blinks.

Step 4: Use HP’s Online Diagnostic Tool

HP provides a dedicated troubleshooting page for your printer: 👉 HP ENVY 6452e All-in-One Printer - Troubleshooting | HP® Support

This includes:

• Ink cartridge fixes
• Print queue clearing
• Connection repair
• Step-by-step guides

Step 5: Try the HP Smart App

• Open the HP Smart app on your computer or phone.
• Use the Diagnose & Fix feature under Printer Settings.
• This tool can automatically resolve many common issues.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat