• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended

HP 2700 series bought at Walmart, the PiN number does not show as valid and can 

6 REPLIES 6
HP Recommended

@dbowe68
 

Welcome to the HP Support Community.

 

I'd love to help.

 

To which device is your Printer connected to?

 

Let us know 🙂

 

Thanks!

 


 


I am an HP Employee

HP Recommended

It is connected to the desktop with USB and on the wireless network.

HP Recommended

The desktop is a Dell and is running Windows 10. 

HP Recommended

Have you tried using the HP Smart App?


I am an HP Employee

HP Recommended

Yes, while completing set up it asks for the pin #. That is where it says it is not valid

HP Recommended

Where did you get the PIN from?


I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.