my brand new Envy Inspire 7255E does not have a toggle for color printing in the print dialog box

[dorilda03]

I set up a brand new 7255E with a Mac using new windows Sequoia 15.3.1 and in the print dialog box there is no toggle switch for color to black and white. There are no settings in the HP app I downloaded and registered with either. I called tech support, waiting for call back. anyone else get through the setup and can print but no option to choose color?

[Garp_senchau]

@dorilda03, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

• Turn off the printer. Unplug the power cord from the printer and the wall outlet.
• Wait for at least 60 seconds. Plug the power cord back in and turn on the printer.

Update Printer Firmware

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Reinstall HP Smart

• Uninstall and reinstall the HP Smart app and check if the colour print option is available.

Reference: HP ENVY Inspire 7200e, 7900e Printers - Color or black ink not printing, other print quality issues ...

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,